At decorveronneau.com, we strive to ensure your complete satisfaction with every purchase. We take pride in the quality of our products and want you to be delighted with your order.
Should you wish to return an item, you have 30 calendar days from the date of receipt to initiate a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original packaging with all tags attached. You will also need to provide the receipt or proof of purchase.
Please note that the following items cannot be returned:
- Items marked as “Final Sale” or purchased with a promotional discount.
- Gift cards.
- Products that are damaged due to misuse, wear, or are not in their original condition.
Return Process
To start a return, please visit our online Return Portal at decorveronneau.com and follow the instructions. You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received your refund after it has been approved, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same one in a different size or color, you will need to return the original item and place a new order.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Need Help?
For more information, please refer to our FAQ section on our website. If you require further assistance regarding your return, please use our Return Portal.