Shipping & Delivery Information
At decorveronneau.com, we are committed to ensuring your order is delivered to you as efficiently and carefully as possible. Please review our shipping policy below for detailed information.
Processing Time
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after payment is confirmed. Please note that orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
We currently ship to customers within Canada and the contiguous United States. Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times for shipments within Canada are 3–10 business days. For shipments to the United States, please allow 7–14 business days. Delivery delays may occasionally occur due to unforeseen circumstances.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped. This email will contain your tracking number and a link to track your order online.
Customs, Duties, and Taxes
For international shipments (including the United States), any customs and import duties are the responsibility of the recipient. We are not responsible for delays due to customs.
Damages
decorveronneau.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim. We are happy to assist you in this process if required.
Returns & Exchanges
All returns and exchanges are handled in accordance with our Return Policy. Please refer to that policy for more information.
Questions
If you have any questions regarding our shipping policy, please reach out to us.